We were delighted to see the piece in Insurance Day where Nigel Roberts, head of distribution at Aegis London, reflects on how to avoid the mistakes of the past.

Where I see real potential is in a system like Whitespace, which is gaining traction in the market. Where it scores over PPL is that Whitespace looks and feels much more user-friendly. Brokers certainly like it – and while not the finished article, colleagues who have tried it are very positive. This, to me, indicates the direction in which we need to move if we are to truly modernise.